Terms and conditions
Terms of Payment
We use Klarna as payment processors and offer invoice payment, card payments and direct payment via bank.
Orders are sent within 1-3 working days. Delivery times may vary depending on where you live.
Free shipping over 500 SEK within Sweden.
Under 500 SEK the cost of shipping within in Sweden is 49 SEK.
The cost for shipping and customs within Norway is 200 SEK. Free shipping over 1500 SEK.
The cost for shipping within Finland is 100 SEK. Free shipping over 1500 SEK.
Uncollected packages will be charged 100 SEK.
Mode of delivery
Sweden: For orders under 2 kg, Postnord delivers the package directly to mailbox or will leave outside the door. For packages over 2 kg, the package will be delivered to the closest service point of DHL.
Norway and Finland: The packages will be sent with DHL.
You have the right to cancel your purchase within 14 days after you received the product and without specific reason. When exercising the right of cancellation you (the customer) must pay for the return shipping. We will issue a refund as soon as we can after receiving the return. Refunds are by credit of the invoice or to your card/account depending on the chosen payment method.
In those cases where a used item is returned or otherwise damaged by you, the customer, we are entitled to deduct depreciation when we will reimburse you. Note that you have the right to open and inspect products without risking any reduction in value.
Email us at e-mail address at the bottom of the page or via the contact form and tell us that you want to use the right return before sending back any goods.
We always do our utmost to ensure you get top-quality goods but it can sometimes be wrong. If you received a damaged or defective product, please contact us via the email address at the bottom of the page or via the contact form.
If you return damaged goods to us, you do so most easily in the packaging it was sent in. We follow consumer purchasing laws, which means 36 months Warranty. The warranty covers only initial errors, ie errors that existed in the product on delivery. Ordinary wear and tear will not be replaced.
We pay for the returs costs in the case of damaged / faulty goods. Note that we only account for this cost if you first contacted us and received instructions regarding how to send the goods back.
Refunds are made within 10 working days from when we have received and accepted your return. Invoices are credited and sent out again, card payments and direct payment by bank are refunded via Klarna
Q for Skin
163 41 Spånga, Sweden
+46 8 754 37 00